Privacy Policy

Last Updated: October 13, 2026

218 Automotive ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit https://218automotive.com ("the Website"), schedule automotive services, request repair estimates, communicate with our business, or interact with our promotional content on third-party websites.

We may use third-party platforms and service providers, including automotive shop management systems, appointment scheduling services, payment processors, and customer communication platforms, to deliver our services. These platforms may operate independently and be governed by their own privacy policies and terms of use.

If you disagree with this Privacy Policy, you may choose not to use our Website. By accessing or using our Website, you acknowledge this Privacy Policy. This policy may be updated periodically to reflect changes in our business practices or applicable laws.

  1. Children Under the Age of 18

Our Website and automotive services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children under 18.

If we become aware that we have collected personal information from a child under 18 without appropriate parental consent, we will take reasonable steps to delete that information.

If you believe we may have collected such information, please contact us at automotive218@outlook.com.

  1. When We Collect Information From You

We may collect personal information when you:

  • Visit or interact with our Website.
  • Schedule automotive maintenance or repair appointments.
  • Request vehicle inspections, estimates, or repair services.
  • Complete online forms or submit service inquiries.
  • Contact us by telephone, email, or text message.
  • Authorize repairs or purchase automotive products and services.
  • Subscribe to promotional communications or service reminders.
  • Respond to customer satisfaction surveys or provide feedback.
  • Interact with our social media pages or online advertisements.

We may also receive information from third-party service providers, automotive parts suppliers, warranty administrators, and other business partners when necessary to provide requested services.

  1. What Types of Information We Collect

Personal Information: We may collect information you voluntarily provide, including your name, email address, mailing address, telephone number, billing information, and payment details.

Vehicle Information: To provide automotive services, we may collect information about your vehicle, including its make, model, year, vehicle identification number (VIN), license plate number, mileage, maintenance history, diagnostic information, repair records, and warranty information.

Service Information: We may maintain records of appointments, repair estimates, authorized work, invoices, parts purchases, service recommendations, and communications regarding your vehicle.

Automatic Data Collection: When you visit our Website, certain information may be collected automatically, including your IP address, browser type, device information, website activity, and general location information derived from your internet connection.

This information helps us operate our Website, improve customer service, and maintain accurate automotive service records.

  1. How We Collect Information

We may collect information directly from you, through our Website, and through technologies such as cookies, web beacons, and website analytics tools.

We may use Google Analytics or similar services to better understand how visitors interact with our Website.

You may disable or restrict cookies through your browser settings. However, disabling certain cookies may affect Website functionality.

We may also collect vehicle information through diagnostic equipment, inspections, service appointments, and information provided by vehicle owners.

  1. How We Use Your Information

We use the information collected for legitimate business purposes, including:

  • Scheduling and confirming automotive service appointments.
  • Diagnosing, maintaining, and repairing vehicles.
  • Preparing repair estimates and processing service authorizations.
  • Maintaining vehicle maintenance and repair histories.
  • Processing payments and providing invoices.
  • Communicating about repair status, service recommendations, and completed work.
  • Sending appointment reminders and maintenance notifications.
  • Administering warranties and coordinating with parts suppliers.
  • Responding to customer questions and service concerns.
  • Improving our Website, products, and customer experience.
  • Sending promotional communications where permitted by law.
  • Detecting fraudulent transactions and protecting our business.
  • Complying with applicable laws and regulations.

We do not sell personal information for monetary gain.

We do not use automated decision-making that produces legal or similarly significant effects concerning customers.

  1. Cookie Policy

Our Website may use cookies and similar tracking technologies to improve functionality and understand how visitors use our services.

Types of cookies may include:

Essential Cookies: Necessary for the Website to function properly.

Preference Cookies: Remember certain settings and preferences to improve your experience.

Analytics Cookies: Help us understand Website traffic, visitor interactions, and overall Website performance.

You may control or disable cookies through your browser settings.

For additional information about cookies, visit https://allaboutcookies.org/.

  1. Third-Party Disclosures

We may work with trusted third-party service providers to support our automotive business operations.

These providers may include:

  • Automotive shop management software providers.
  • Online appointment scheduling platforms.
  • Payment processing companies.
  • Automotive parts suppliers and distributors.
  • Vehicle warranty and service contract administrators.
  • Customer communication and text messaging providers.
  • Website hosting and analytics services.

These third parties may collect, store, or process information necessary to perform their services.

Our Privacy Policy applies to our Website and our handling of customer information. Third-party platforms may operate under separate privacy policies, which we encourage customers to review.

We do not authorize third-party service providers to use customer information for unrelated purposes except as permitted by applicable law.

  1. How We Disclose Your Information

We may disclose personal information when reasonably necessary to operate our business or comply with legal obligations.

Information may be shared with:

  • Service providers assisting with automotive repairs, scheduling, or customer communications.
  • Payment processors handling authorized transactions.
  • Warranty companies when processing warranty-related repairs or claims.
  • Automotive parts suppliers when information is needed to identify compatible replacement parts.
  • Government agencies or legal authorities when required by applicable law.
  • Professional advisors assisting with legitimate business operations.

We may disclose aggregated or de-identified information that does not reasonably identify an individual.

We do not sell personal information.

SMS Privacy: We do not sell or share mobile phone numbers, SMS opt-in information, or text messaging consent with third parties or affiliates for their own marketing or promotional purposes. Information may be shared with service providers solely to facilitate communications on our behalf.

Our Website may not respond to browser-based Do Not Track (DNT) signals. Where applicable law requires recognition of other privacy preference signals, we will comply with those requirements.

  1. How We Store and Protect User Information

We take reasonable administrative, technical, and physical precautions designed to protect customer information against unauthorized access, disclosure, alteration, or destruction.

Depending on the systems used, these measures may include secure servers, access controls, encrypted payment processing, and security protections provided by our technology vendors.

Customer information, including vehicle service records, may be retained as reasonably necessary for business operations, warranty administration, customer service, dispute resolution, and compliance with legal obligations.

While we take reasonable steps to protect personal information, no method of internet transmission or electronic storage is completely secure.

We cannot guarantee absolute security.

  1. Your California Privacy Rights

If you are a California resident, you may have additional privacy rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), where applicable.

Depending on the circumstances, these rights may include the ability to request access to, correction of, or deletion of certain personal information.

You may also have rights regarding the sale or sharing of personal information and certain uses of sensitive personal information.

We do not sell personal information for monetary gain.

For additional information about California privacy rights, visit https://oag.ca.gov/privacy/ccpa.

To submit a privacy-related request, contact us at automotive218@outlook.com.

  1. Your State Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights regarding the personal information we collect and maintain.

These rights may include:

  • Requesting access to personal information.
  • Requesting correction of inaccurate information.
  • Requesting deletion of certain personal information.
  • Obtaining a copy of certain information in a portable format.
  • Opting out of certain types of personal information processing.

These rights are subject to applicable legal requirements and exceptions.

To exercise your privacy rights, please contact us at automotive218@outlook.com.

  1. Right to Opt Out

We may communicate with customers by email, telephone, or text message regarding automotive appointments, vehicle repair status, service reminders, and promotional offers.

You may opt out of marketing emails by selecting the "Unsubscribe" link included in promotional messages or contacting us directly.

If you receive promotional text messages from us, you may opt out by replying STOP, where supported, or contacting our business.

Opting out of promotional communications does not necessarily prevent us from sending important transactional communications regarding existing appointments, authorized repairs, payments, or warranty matters, where legally permitted.

We will comply with applicable consent and opt-out requirements for electronic communications.

  1. Your Data Protection Rights

Depending on your location and applicable privacy laws, you may have rights concerning the personal information we maintain.

These may include:

  • The right to be informed about the collection and use of personal information.
  • The right to access personal information.
  • The right to request correction of inaccurate information.
  • The right to request deletion of certain personal information.
  • The right to restrict or object to certain processing activities.
  • The right to request data portability.
  • Rights relating to certain automated decision-making activities.

We will not unlawfully discriminate against customers for exercising applicable privacy rights.

To submit a request, contact us at automotive218@outlook.com.

  1. GDPR Notice (EU/EEA Residents)

218 Automotive primarily provides automotive repair and maintenance services within the United States and does not specifically target individuals located in the European Union.

Where the General Data Protection Regulation (GDPR) or other applicable international privacy laws apply, we will process personal information in accordance with those requirements.

Applicable legal bases for processing may include customer consent, performance of a contract, compliance with legal obligations, and legitimate business interests.

Individuals covered by applicable data protection laws may contact us to inquire about their rights or submit requests concerning their personal information.

Please direct inquiries to automotive218@outlook.com.

  1. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy periodically to reflect changes in our business practices, technology, or legal requirements.

The date of the most recent revision will be displayed at the top of this page.

Material changes may be communicated through our Website or other appropriate methods as required by applicable law.

We encourage visitors and customers to review this Privacy Policy periodically to stay informed about how we protect their information.

  1. Contact

If you have questions about this Privacy Policy, our collection or use of personal information, or your privacy rights, please contact us at:

218 Automotive

12665 S 855 W
Bluffdale, UT 84065

Email: automotive218@outlook.com

Website: https://218automotive.com